Fair & Transparent Terms

Terms of Service

Clear, fair terms that protect both you and us. No confusing legal jargon, just straightforward agreements.

Our Commitment

These terms are designed to be fair and protect your rights. We believe in transparency and will always give you clear notice of any changes.

Last Updated: December 28, 2024 | Effective Date: December 28, 2024

1. Agreement to Terms

Welcome to Privly Me! These Terms of Service ("Terms") govern your use of our privacy protection platform and services. By creating an account or using our services, you agree to be bound by these Terms.

If you don't agree with any part of these Terms, please don't use our services. These Terms apply to all users, including free and paid subscribers.

2. Our Services

What We Provide

Scam Watch ($5.99)

  • • Real-time AI scam detection
  • • WhatsApp expert analysis
  • • Email scam checking
  • • QR code and image analysis

Personal ($9.99)

  • • Dark web monitoring
  • • Data breach alerts
  • • Unlimited data removals
  • • Personal risk dashboard
  • • 24/7 Australian support

Professional ($39.99)

  • • Deep web monitoring
  • • Professional data removal (50/month)
  • • Content theft detection
  • • AI deepfake monitoring
  • • Reputation monitoring & protection
  • • Named privacy concierge
  • • Monthly video consultations
  • • Legal referral network

Service Limitations

  • • We monitor publicly available information across 72,000+ websites and cannot access private databases
  • • We cannot guarantee removal of all instances of your information from 1,000+ data brokers online
  • • Third-party compliance with removal requests is beyond our control
  • • Some monitoring services depend on third-party APIs and dark web scanning tools
  • • Scam detection accuracy depends on AI model capabilities and ongoing training

3. User Accounts

Account Requirements

  • • You must be at least 18 years old to create an account
  • • You must provide accurate and complete information
  • • You are responsible for keeping your login credentials secure
  • • One person may maintain only one account
  • • You must notify us immediately of any unauthorized access

Account Security

You are solely responsible for maintaining the security of your account and all activities that occur under your account. We recommend:

  • • Using a strong, unique password
  • • Enabling two-factor authentication
  • • Regularly reviewing your account activity
  • • Logging out from shared devices

4. Acceptable Use

You May

  • • Use our services to protect your own privacy
  • • Monitor information about yourself
  • • Request removal of your own data
  • • Share our service with friends and family
  • • Provide feedback and suggestions

You May Not

  • • Monitor or request removal of others' information without consent
  • • Use our services for illegal activities
  • • Attempt to hack, disrupt, or abuse our systems
  • • Share your account credentials with others
  • • Use automated tools to access our services
  • • Violate any applicable laws or regulations

Enforcement

Violation of these acceptable use terms may result in suspension or termination of your account. We reserve the right to investigate suspected violations and cooperate with law enforcement when necessary.

5. Billing & Payments

Subscription Plans

Scam Watch

$5.99

per month

Personal

$9.99

per month

Professional

$39.99

per month

Billing Terms

  • • Subscriptions are billed monthly in advance
  • • All fees are in USD and non-refundable except as stated in our refund policy
  • • We use Stripe and PayPal for secure payment processing
  • • You authorize us to charge your payment method automatically
  • • Prices may change with 30 days' notice to existing subscribers
  • • Failed payments may result in service suspension after 7 days
  • • Annual billing discounts available (contact support for details)

Service Delivery

  • • Scam Watch: Instant AI analysis, human expert response within 2-4 hours
  • • Personal: Dark web monitoring updated daily, breach alerts within 24 hours
  • • Professional: Monthly video consultations scheduled in advance
  • • Data removal processing: 30-90 days depending on data broker compliance
  • • All services included in subscription pricing - no additional charges

6. Cancellation & Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with our service, contact us within 30 days of your first payment for a full refund.

Refund Process:

  • • Contact support within 30 days
  • • Refunds processed within 5-10 business days
  • • Account access continues until end of billing period

Cancellation Policy

  • • You can cancel your subscription anytime from your account settings
  • • Cancellation takes effect at the end of your current billing period
  • • You retain access to paid features until the end of the billing period
  • • No refunds for partial months (except 30-day guarantee)
  • • Your data is retained for 30 days after cancellation

7. Intellectual Property

Our Rights

The Privly Me platform, including all software, designs, text, graphics, and other content, is owned by us and protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

Your Rights

You retain ownership of any personal information you provide to us. By using our services, you grant us a limited license to use this information solely to provide our privacy protection services.

Feedback

Any feedback, suggestions, or ideas you provide to us become our property and may be used to improve our services without compensation to you.

8. Liability & Disclaimers

Service Disclaimers

No Guarantee of Results: While we work diligently to protect your privacy, we cannot guarantee that all instances of your information will be found or removed from the internet.

Third-Party Dependencies: Our services rely on third-party APIs, databases, and cooperation from other websites. We are not responsible for their availability or compliance.

Service Availability: We strive for 99.9% uptime but cannot guarantee uninterrupted service due to maintenance, technical issues, or factors beyond our control.

Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from these Terms or our services is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for indirect, incidental, special, or consequential damages, including lost profits, data loss, or business interruption.

9. Termination

Termination by You

  • • Cancel anytime from account settings
  • • Access continues until end of billing period
  • • Data deleted 30 days after cancellation
  • • Export your data before cancellation

Termination by Us

  • • For violation of these Terms
  • • For illegal or harmful activities
  • • For non-payment of fees
  • • With 30 days' notice for convenience

Effect of Termination

Upon termination, your right to use our services ceases immediately. We will retain your data for 30 days to allow for account reactivation, after which it will be permanently deleted unless legally required to retain it.

10. Governing Law

Jurisdiction and Law

These Terms are governed by the laws of Australia without regard to conflict of law principles. Any disputes will be resolved in the courts of Australia.

Dispute Resolution: We encourage resolving disputes through direct communication. If that fails, disputes may be resolved through binding arbitration as an alternative to court proceedings.

11. Changes to Terms

How We Update These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

We will notify you by:

  • • Email notification to your account
  • • Notice on our website and platform
  • • In-app notification for material changes

Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact Information

Questions About These Terms?

If you have questions about these Terms of Service, please contact us:

Legal Team: legal@useprivly.com

General Support: support@useprivly.com

Billing Questions: billing@useprivly.com

Scam Analysis: scamcheck@useprivly.com

Mailing Address: Privly Me, Legal Department, Australia

Severability

If any part of these Terms is found to be unenforceable, the remaining portions will remain in full force and effect. We will replace any unenforceable provision with a valid provision that most closely matches the intent of the original.